Frequently asked questions

Why do I need to make my design selections so early?

We generally confirm your design selections 1-2 years before occupancy, which may seem like a long time away! The design appointments for our communities is timed to ensure that we have all of your selections and requests confirmed prior to the concrete being poured for your floor. The reason we do this is to ensure that any electrical, mechanical or layout changes to your suite you make to your home can be applied (especially those that can affect the conduits (pipes) that are often inside the concrete). We also finalize finishes on a timeline that allows our trades to place material orders for the community with their suppliers. Since they are often requesting large amounts of materials, lead times can vary, and we do not want delays due to materials being unavailable in time.

What is/where can I access my login credentials for the App?

Tridel has created a unique login account for you for the App and website.

It is very important that the right email address is recorded in your Agreement of Purchase and Sale (APS); this will be used as your login that will be created for you.

The easiest way to get your login credentials is to go to, type in the email address you gave at the time of purchase (this can be found in you APS) and click "Forget Password?". If you have used the right email address you will receive an email that allows you to setup your password.

Do I have to upgrade my entire suite?

No. While we have grouped all our finishes into a series (100-500) for ease of understanding, you are not required to upgrade from one entire series to another.

You can upgrade the individual elements of your suite (e.g. flooring or countertop). Our app will show your available finishes as well as your upgrade options. Just select the option you are interested in to see the price associated with that selection.

Why can't I see my suite-specific electrical plan on the App?

The App allows you to view your specific floor plan for your suite. However, for some communities, we do not show the electrical plan for every suite type, but rather an "electrical template" that shows how the electrical elements would be laid out in home similar to yours.If you are considering electrical upgrades to your suite, we recommend booking an appointment with a Design Consultant. They can prepare an electrical plan for your suite for you to review at the appointment.

Do I pick my parking and locker at the design appointment?

Although there are a lot of decisions to make at this stage of your Tridel homeowner journey, parking and/or locker assignment is not one of them.

As construction progresses for your community, our Sales team will contact you to specifically discuss parking and locker assignment. This process usually begins once our Construction teams have confirmed that the number of parking spaces and lockers has not changed with any as-built site conditions compared to when you purchased your home.

Why does the catalog not have pricing?

When selecting your features and finishes, we want to ensure you have the most accurate pricing for each item. Since the purchase of your suite includes a set of standard selections (e.g. faucet, appliances, flooring) and those standards are different for each of our series (100-500), the price that we present to you for an upgraded item must represent the difference in cost from the original standard item in the original series. We must factor in the cost difference for upgrades within each of the series levels.

We have included pricing for all these items in our App, which is programmed to be able to accurately calculate price differences for upgraded items, as well as cost differences based on the size of your suite.

How do I know which series my suite is?

Refer to your Agreement of Purchase and Sale, specifically Schedule B. The title of the schedule usually includes the Series that is included for your suite.